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Thank you for shopping with us at Scoria! Following are the terms and conditions that constitute our Shipping Policy.
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Shipment processing time
All orders are processed within 1-2 business days if they are NOT on "pre-order". Pre-orders will mention the shipping date on them in the item description. If there will be a significant delay in shipment of your pre-order, we will contact you via email. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
We are offering complimentary FREE shipping to USA* when spending over $75 as a subtotal (after discounts and before taxes)
*Price/ Transit time exceptions: Hawaii, Alaska, Puerto Rico, Guam (or outlying island areas).
|
ORDER |
SHIPPING | SERVICE | SHIPPING TIME | COST |
| Under $75 |
Standard Tracked
|
Federal Express/ UPS/ or USPS
|
3-8 Business days | $12.95 |
| $75 & Over |
Standard Tracked
|
Federal Express/ UPS/ or USPS
|
3-8 Business days | FREE |
| Express (0.1lbs - 9lbs) |
Express Shipping
|
UPS Worldwide Express or DHL Express (currently not available)
|
1-2 Business days
|
$25.00 |
| Express 9lbs - 20lbs |
Express Shipping
|
UPS Worldwide Express or DHL Express (currently not available) |
1-2 Business days
|
$49.95
|
* Overnight delivery is not available at this time.
Hawaii, Alaska, Puerto Rico, Guam (or outlying island areas)
|
ORDER |
SHIPPING | SERVICE | SHIPPING TIME | COST |
| Under 1lb | Standard Tracked | Federal Express/ UPS/ or USPS | 6-12 Business days | $19.95 |
| 1lb - 9.99 lbs | Standard Tracked | Federal Express/ UPS/ or USPS | 6-12 Business days | $22.95 |
| 10 lbs+ | Standard Tracked |
Federal Express/ UPS/ or USPS |
5-12 Business days | $29.95 |
Shipment to P.O. boxes or APO/FPO addresses
Please enter a street address to the best of your ability as additional fees may apply and we may need to contact you to either collect additional cost/ fees or change to a street address.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours.
If you do not claim your order
It is the responsibility of the customer to claim their order in the case it ends up at the post office. It is also the responsibility of the customer to provide the correct contact & shipping information at checkout. If, due to negligence of following up with your order/ or providing wrong information, the item is returned to us, Scoria World will not be able to refund the order. Scoria World will have to make the choice of whether to destroy the item or pay extra high penalty costs on behalf of the customer to have the shipment come back to us. If the customer requests it to be re-shipped, high additional shipping costs will apply and Scoria will only release your order and ship it again after payment of the additional shipping costs.
Lost/ damaged items
We love our customers, and it is very important that you get your item(s)! If you received your order damaged, please contact us immediately.Please save all packaging materials and damaged goods before sending us your request/ claim as we will request a picture/ proof.
If the order is lost in transit, please contact us to let us know if you have not received your item so we can file a claim with the shipping courier and we will make sure you receive your order with whatever shipping problems that may occur.
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International shipping is available worldwide. Each country has a different shipping cost depending on address. We ship all our products from Canada.
Customs, Duties and Taxes
Scoria World is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, VAT, customs etc.).
Scoria currently ships all items from Canada. Please check with your country taxes or laws for an estimate of taxes and custom clearance for packages coming from Canada.
No refunds upon refusing a shipment
If you refuse a shipment because of unexpected import fees, the item(s) will be destroyed after being held at customs. This means your item(s) will not be refundable, and Scoria cannot cancel or refund your order in this case. Also, shipping fees will not be refunded.
Scoria World Inc. is not responsible for delays due to the shipping carrier or customs clearance. Delivery time does not include Saturdays, Sundays, or Holidays.
If you do not claim your order
It is the responsibility of the customer to claim their order in the case it ends up at the post office. It is also the responsibility of the customer to provide the correct contact & shipping information at checkout. If, due to negligence of following up with your order/ or providing wrong information, items held will be held for only a few weeks and then will be forced to be destroyed. Sadly, the order will not be refunded or re-shipped to the customer by Scoria World.
Some thresholds that won't incur VAT/ Custom fees*
*Country's policies change according to country, below information is from our knowledge from previous orders and is not a guarantee. The customer is still responsible of these fees if the border/ your country charges customs even for orders below these thresholds.
Australia, under 999 AUD
Malaysia, under $119 USD
South Korea, under $99 USD
Jordan, under $139 USD
New Zealand, under 399 NZD
Philippines, under $150 USD
United Arab Emirates, under 1000 AED
International shipping prices:
Please enter your address at checkout to calculate shipping to your country.
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Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
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please visit our Canadian website: www.scoria.ca for a better website experience if you are in Canada.
